1. Information We Collect
We collect information you provide directly: email, name, payment details (processed by Stripe), and communication preferences. We also collect usage data: IP address, browser type, pages visited, and timestamps.
2. How We Use Your Information
- Process purchases and grant content access
- Send order confirmations and updates
- Improve website experience
- Comply with legal obligations
- Prevent fraud and abuse
3. Payment Information
Payment processing is handled by Stripe. We never receive or store your full credit card details. Stripe provides us with a token to reference the payment method.
4. Data Sharing
We do not sell your personal information. We share data only with: Stripe (payments), email service providers (transactional emails), cloud storage (content delivery), and when required by law.
5. Data Retention
We retain account data while your account is active. Purchase records are kept for 7 years for tax compliance. You may request deletion of your account at any time.
6. Your Rights
You have the right to: access your data, correct inaccuracies, request deletion, restrict processing, data portability, and object to processing. Contact us to exercise these rights.
7. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising.
8. Security
We implement appropriate technical measures: encryption in transit (TLS 1.2+), at rest (AES-256), secure password hashing (bcrypt), rate limiting, and regular security audits.
9. International Transfers
Your data may be processed in the United States or other countries where our service providers operate. We ensure adequate protections per applicable law.
10. Children's Privacy
This website is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us immediately.
11. Changes to This Policy
We may update this policy. Changes will be posted here with an updated date. Continued use constitutes acceptance.
12. Contact Us
Questions? Email privacy@shirlene.com or use WhatsApp.