Digital Content Policy
Due to the nature of digital content (images, videos, downloadable files), all purchases are final and non-refundable once access has been granted. This policy protects the intellectual property and exclusive nature of the content.
Exceptions
We may consider refunds in the following limited circumstances:
- Technical failure: Content cannot be accessed due to platform errors (not user device issues)
- Duplicate charge: You were charged multiple times for the same purchase
- Content not as described: The delivered content materially differs from the preview/description
- Unauthorized transaction: The purchase was made without your authorization
Refund Request Process
- Contact us within 7 days of purchase at support@shirlene.com
- Include: Order ID, email used, reason for request, and any supporting evidence
- We will review within 5 business days
- If approved, refund processed to original payment method within 5-10 business days
Subscription Cancellations
For subscription products, you may cancel at any time. Cancellation prevents future charges but does not refund the current period. Access continues until the period ends.
Chargebacks
Filing a chargeback without contacting us first may result in permanent account suspension and loss of access to all purchased content. Please contact us to resolve issues first.
Consumer Rights
This policy does not affect your statutory rights under applicable consumer protection laws (e.g., EU 14-day withdrawal right for digital content not yet downloaded, where applicable).
Contact
For refund inquiries: refunds@shirlene.com or WhatsApp.